Privacy and Personal Information Protection Policy

March 20, 2026 – version 1.0

The purpose of this policy is to ensure the protection of personal information and to govern how we collect, use, communicate, retain, destroy, or otherwise manage it. Additionally, it aims to inform any concerned person about how we handle personal data. It also encompasses the cookie policy and the consent settings for these cookies.

1. Collection of personal information

When you visit our website, personal data concerning you, such as your name, address, email, phone number, etc., may be collected. This information is only collected if you provide it voluntarily, for example by filling out a contact form, requesting a quote, requesting a callback, etc. Our commitment focuses on collecting only essential and relevant information in order to respond to your service request.

2. Protection of personal information

We implement adequate security measures to prevent unauthorized access, use, or disclosure of your personal data. Furthermore, access to your information is restricted to employees or service providers who need this data to offer you services.

3. Sharing of personal information

We do not exchange, sell, rent, or transfer your personal data to third parties for marketing purposes unless you give us your explicit consent. However, we may share your information with external service providers who assist us in managing our business. We take measures to ensure that these third parties adhere to strict security and confidentiality standards.

4. Retention and destruction of personal information

We retain your personal data for the time required to achieve the purposes for which it was collected, unless the law requires otherwise. Measures are put in place to ensure that your information is handled securely and in compliance with this policy. Once personal data is no longer required, we ensure its elimination or anonymization. We securely destroy the information, thereby ensuring the preservation of its confidentiality.

5. Use of cookies

To enhance your browsing experience, our website uses cookies. These are small text files temporarily stored on your device when you explore our site. They allow us to collect information such as pages visited, duration of visit, and your language preferences. This data helps us analyze trends, optimize our site, and offer you personalized content.

You can choose to accept or refuse cookies using our consent banner. It is also possible to enable and disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies could limit certain functionalities of our website.

5.1 Definition of different cookies used

Functional cookies

These cookies are necessary for the website to function properly. They are generally created in response to actions you have taken on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any information that can personally identify you.

Statistical cookies

These cookies collect information on how you use the website, the pages you visited, and the links you clicked on. This data allows us to measure and improve the website's performance. The data is anonymized and cannot be used to identify you.

Marketing cookies

These cookies can be set on the website by our advertising partners or through the integration of social media sharing features. They can be used by these companies to build a profile of your interests in order to show you personalized advertisements on other websites.

We encourage you to regularly consult the privacy policy of these social networks, as it may be subject to modifications, to understand how your data is used via these cookies. It is important to note that most of these social networks are based outside of Canada.

Security cookies

In order to prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data on how a user interacts with the website. How the user navigates the site with their mouse, how they click between content, the time it takes to complete tasks, and the device they are using are some examples of the data collected. The analysis of this data allows the tool to determine the probability of the user being a robot or not. This data may be shared with other Google products and services.

5.2 Enabling/disabling and deleting cookies

You have the option to manage your cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you can configure them to reject all cookies systematically or to specify the source of those you wish to accept. You can also instruct your browser to delete your cookies automatically when it closes or regularly delete them manually. Please note that each browser's configuration is different; do not hesitate to consult their help menu.

5.3 Third parties

We have established agreements regarding the use of cookies with other companies that place cookies. Nevertheless, we cannot guarantee that these third parties manage your personal data reliably or securely. Some of these parties, such as Google and social networks, are considered independent entities regarding data processing. We strongly advise you to consult the privacy statements of these companies.

6. Responsibility

Overall, we assume responsibility for the protection of personal information we hold. Our employees who have access to personal information or who are involved in its management take all necessary measures to ensure its protection and comply with this policy.

7. Personal Information Protection Officer

For any questions, concerns, or requests regarding this policy, please contact the Personal Information Protection Officer:

8. Approval

This policy is approved by the Personal Information Protection Officer whose professional contact details are displayed above.

9. Publication and modifications

We reserve the right to revise this personal information protection and privacy policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to consult this policy regularly to stay informed of any updates.